Customer Service in Health and Social Care
Providing and developing your underpinning knowledge. You will learn about customer
expectations in health and social care settings, how self-awareness can be used to
develop the skills, attitudes and knowledge for effective customer service in this
setting, how to represent a health and social care service in a positive way and how
feedback can help to improve the quality of the service.
You will learn about customer
relationships in health and social care settings, different communication methods
used in these settings, the skills required to interact with customers in these settings
and how to overcome barriers and adapt communication to meet the needs of
You will learn about the range of
specific needs of customers accessing health and social care services, how to
provide a safe, welcoming, and inclusive environment and how to respond to the
behaviour of customers that others may find challenging.
You will learn about the
importance of effective teamwork in health and social care and how to deal with
conflict within teams.