Certificate in Principles of Customer Service

This qualification allows you to develop knowledge of the key principles of customer service, including communication techniques, different approaches for resolving problems, different organisational structures and the current sales and consumer-related legislation.


Units covered:

Þ Principles of customer service and delivery

Þ Understand customers

Þ Understand employer organisations

Þ Understand how to communicate with customers

Þ Understand how to handle customer information

Þ Understand how to resolve problems and deliver customer service to challenging customers

Þ Understand how to develop customer relationships




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