Certificate in Information, Advice or Guidance


UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, learners will gain an in-depth understanding of the key areas associated with providing effective IAG


Units covered:

* Information, advice or guidance in practice

* Developing interaction skills for information, advice or guidance

* Signposting and referral in information, advice or guidance

* Information, advice or guidance in context

* Skills for advice providers



Learners will complete a series of assessment questions throughout the course with feedback from the tutor/assessor. There will be regular submission dates for work. This is done via a professional learning platform, and you complete it at a time that suits you, with the support of an online tutor.




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