Progression to Work with Excellent Customer Service
(3 WEEKS
)
Our new pre-employment course covering your standard employability, but with the additional element of customer service. This accredited course also includes our unique USP video CV.
These courses are run locally face to face
Further details:
- Accredited course
- Course length: 5 days
- Course timings: 9.30am-3.30pm
- Venue: Local face to face
- Group size: 10-15
Units covered
- Mindset and motivation
- The benefits of good customer service
- First impressions & positive communication
- Consequences of poor customer service
- Understanding and respecting customers
- The role of customer service within a company
- Dealing with difficult customers
Entry requirements:
- Being able to provide ID
- Currently on Universal Credits or the old style Jobseekers
Register now using our contact form
What is a Video CV element?
We have teamed up with our partners over at MCVltd.com for this course to bring you the additional element of creating a Video CV.
This will give you an opportunity to showcase your skills and yourself to potential employers and stand out amoungst other candidates. We will show you how to create an account and a Video CV, as well as giving you tips and ricks.
